1. A pop-up says your computer is infected and to call a number. That’s:
Answer: A scam. Real security software doesn’t ask you to call a phone number.
2. “Microsoft” calls you about a virus. That’s:
Answer: A scam. Big tech companies don’t cold-call about viruses.
3. A caller asks you to install remote-access software. You:
Answer: Refuse. Remote access gives the scammer full control.
4. They say they “accidentally refunded” you too much and ask you to send it back. That’s:
Answer: A refund scam. The “refund” is fake — often moved between your own accounts.
5. You search for a support number and click the top ad. Risk?
Answer: Ads can be fake — use the official website. Scammers buy ads that look like official support.
6. True or myth: closing the browser stops most scary pop-ups.
Answer: True. Force-quit the browser. The pop-up itself usually can’t harm you.
7. They want payment in gift cards. That’s:
Answer: A scam. Legitimate companies don’t take gift cards as payment.
8. An antivirus “renewal” email lists a phone number for cancellation. That’s:
Answer: Callback phishing. The goal is to get you on the phone and into your computer.
9. A scammer had remote access. First step?
Answer: Disconnect, change passwords from another device, call your bank. Assume they could see everything. Secure accounts from a clean device.
10. A chatbot on an unknown site claims to be official support. You:
Answer: Go to the official site yourself. Fake support chats collect logins and payments.